What have DOA been up to in 2023?
After a hugely successful 2022 which we detailed in our first blog “A HUGE year for DOA”, we had one thing on our mind…”How do we make 2023 even better?”
B2C Travel Insurance System Relaunch
The 2023 year started with our Tech and Innovation team producing an enormous relaunch of our B2C Travel Insurance system. This was 18 months in the making with much research, development and rigorous testing to ensure it launched flawlessly.
Functionality now includes being fully mobile-friendly, full documents suite available to customers 24/7, and a full reporting feature to track quotes and conversions. As well as this, users can now pay for policies using Apple Pay. Additionally, we have integrated an API to partner with major brands, allowing their customers to complete the full holiday booking process in one place, including getting their travel insurance from our B2C API.
Tech Team Triumphs
In our continuous pursuit of excellence, we have achieved remarkable milestones in our travel platforms. These include the successful server migration to higher specification servers and improved architecture, ensuring increased demand and future-proofing is instantly scalable, along with launching other new key partners on our OST platform after extensive development and onboarding efforts. Additionally, we also seamlessly completed a large planned migration project for a key insurer who has utilised our tech systems for a number of years.
Furthermore, we fully integrated SunWorld Extra into the SunWorld system, enhancing our capabilities which launches in August 2023. These accomplishments showcase our commitment to delivering exceptional services and solidify our position as a leader in the industry.
Another huge year of growth
Across the entire business, DOA has continued to grow as it has done every year since it was founded by David Oliver in 1996.
The Commercial Team
The Commercial department within DOA is a team of expert underwriters with time to underwrite. The entire team has worked tirelessly this year to ensure our broker and insurer partners are getting the high-quality service DOA are known for. So far in 2023, the team has already had a 22.75% growth on 2022, with our retention rates also being up 5%.
Mastering Diverse Trades
Our Financial Professions team continues to excel in placing a diverse range of trades, showcasing their exceptional strength in all construction trades, managing asbestos risks, and even serving a large global tech client. Their expertise knows no bounds. With their dedication to delivering solutions and personalised service, they have earned praise from clients and industry peers alike.
A Growing Family
Moving to our new office at the end of 2022 gave DOA a lot more space to grow the family. Already in 2023, we have welcomed 8 new members of staff across the business. This brings the DOA family to a strong total of 61.
One of these new members sees a first of its kind within DOA. Nathan Meeajane is our new Broker Development Manager. With his extensive background in broking and partnership management, Nathan is equipped with the knowledge and expertise to provide exceptional support to our valued broker partners.
What is next for DOA?
Despite a fantastic first half of 2023 and continued growth in all areas of the business, we look to close out the year in an even better position.
We would like to thank all our broker and insurer partners for their continued support and partnership so far in 2023, we very much look forward to continued success and new opportunities in the remainder of 2023.
If you would like to learn more about how you can grow with us here at doa, please visit our Broker Agency Application page and fill out the online form.
Our passion is your success!