At DOA, we are dedicated to ensuring the accessibility of our website, products and services to reach as many visitors as we can.

Should you have queries or recommendations concerning the site’s accessibility, please don’t hesitate to contact us at, to contribute to the ongoing enhancement of our website’s user experience.

We have conducted compatibility tests on various browsers to ensure our pages work seamlessly. These include:

  • Google Chrome
    (PC and Android)
  • Mobile
  • Internet Explorer
  • Safari
    (Mac and iOS)
  • Firefox

Should you encounter any problems, please contact us at



For those utilizing assistive technologies, a ‘Skip to main content’ link is present at the beginning of each page.

You can traverse all pages on our website using a keyboard, mouse, or any other assistive tools.

Shortcut keys The available shortcuts vary based on your browser selection. Choose from the following options to access the respective lists:


Mobile Accessibility

Modern mobile devices come with highly developed accessibility features. Further information can be found on the following pages:


Text Sizing and Colour Contrast

In case you require adjustments to your text size settings, you have the flexibility to modify them easily. However, it’s important to note that such alterations might lead to negative outcomes in the browser, potentially affecting the display of specific content.

Here’s how you can enlarge text size within your desktop browser:

Utilise the keyboard shortcut Ctrl and + to increase font size, and Ctrl and – to reduce font size. (For Safari, substitute Ctrl with the Apple key.)
Alternatively, you can leverage browser tools as indicated below:

  • Google Chrome: Click on Customize (represented by three vertical dots) > Zoom
  • Internet Explorer: Go to View > Text size
  • Safari: Navigate to View > Make Text Bigger
  • Firefox: Access View > Text Size > Increase Font
  • Opera: Select View > Preferences > Fonts > Minimum Font Size

We’ve made conscientious efforts to achieve optimal contrast between foreground and background colours, thereby aiding the legibility of textual content across our site.

As many of our documents are available online, there should be the option to zoom and enlarge to make it easier to view your information. If this still doesn’t meet your needs, please email with your request and we’ll make the necessary arrangements.


Braille, Enlarged Font, and Audio Resources

We are equipped to furnish documents in formats such as braille, enlarged font, and audio.

If you are in need of this service, kindly inform your insurance intermediary or the entity through which you secured your insurance policy. Alternatively, you can email and we will be happy to assist.

We are committed to fulfilling requests for alternative formats whenever feasible.

Work With Us If you do not already have an agency and would like to become a DOA agent, you can apply here:

Agency Application