Product Oversight & Governance

Intro

DOA are committed to ensuring that our products are designed, manufactured, distributed and managed in accordance with Product Governance requirements, and that they continue to deliver fair outcomes for customers throughout their lifecycle.

As both a Wholesale Distributor and in some instances, a Co-Manufacturer, we created this webpage as a resource for Distributors to have access to necessary information including Fair Value Assessments, Target Market Statements and other relevant documents from ultimate Insurers about the products we offer and arrange.

 

Brokers Distribution Information

To assist us, and ultimate insurers (Manufacturers), in complying with regulatory requirements, we operate the standard industry-agreed template for the collection of remuneration, fee and service information from Distributors. Completion of this template by your firm will assist in ensuring we both continue to act in customers’ best interests and confirm that the products they receive continue to deliver fair value. You can access our excel spreadsheet template below and submit completed forms to [email protected].

 

DOA Co-Manufacturer Fair Value Assessments

Please find below Fair Value Assessments (FVA) where DOA are deemed a Co-Manufacturer. These are for a number of our Commercial products:

 

SunWorld Travel Product Information

Please find below the current SunWorld Travel FVA and Target Market Statement product information documents completed by the ultimate Insurer, Inter Partner Assistance SA UK Branch (part of the AXA Group). We are not a Co-Manufacturer for these products, we act as a Wholesale Distributor only:

 

Further Product Information where DOA is a Wholesale Distributor

Please find below FVAs, Target Market Statements and other Product Governance information concerning other Commercial and Financial Professions products where DOA are deemed a Wholesale Distributor or Distributor only:

 

Compliance

DOA have a dedicated internal Product Oversight & Governance Committee that works with all our Insurer partners to ensure ongoing compliance with regulatory requirements.

Our Product Governance framework is supported by robust approval, monitoring and review policies and procedures, together with the collection and analysis of relevant Management Information to support product oversight and Fair Value Assessments.

If you have any questions, please contact [email protected].

Work With Us If you do not already have an agency and would like to become a DOA agent, you can apply here:

Agency Application